Refunds & Returns Policy

Order cancellation

All orders can be canceled until they are shipped. Once the packaging and shipping process has started, it can no longer be canceled. 

Refunds and Returns

We want you to shop with confidence, that’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described. 

Our highest priority is to make you happy, so everyone who shops on istreemz.com receives the following guarantees: 

• Refund if you don’t receive your order; 
• Refund if the item is not as described or damaged; 
• Refund if you do not want the product you have received (in this case you must return the item in an unused condition and in its original packaging, if possible, with all its accessories and all packaged components). 

Full refunds are not available under the following circumstances: 

• Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address); 
• Your order does not arrive due to exceptional circumstances outside our control (e.g., not cleared by customs, delayed by a natural disaster). 

You can submit refund request within 14 days after the order is delivered, and you can do that by sending a message and providing photo evidence on Contact Us page or email us at support@istreemz.com and we will guide you through the return steps. 

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-14 days.